Privacy Policy
Privacy Policy
Effective Date: July 31, 2026
1. Introduction
Agate Precious Metals (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit agatemetals.com, place an order, or communicate with us, how we use that information, and the rights you have to control it.
By using our website or purchasing from us, you agree to the terms of this Privacy Policy.
2. Information We Collect
Information you provide directly
When you create an account, place an order, or contact us, you may provide:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers — we do not store full card numbers on our servers)
- Order history and preferences
- Any additional information you choose to share when contacting our team
Information collected automatically
When you visit our website, our systems may automatically collect:
- IP address and general location (city/region level)
- Browser type and version
- Device type and operating system
- Pages viewed, time spent on each page, and referring website
- Cookie and session data used to improve site performance and security
We do not collect sensitive personal information beyond what is reasonably necessary to fulfill your order and provide our services.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Arrange secure, insured shipment of your bullion and coins
- Send order confirmations, shipping updates, and delivery notifications
- Respond to customer service inquiries
- Send optional marketing communications about new products, market updates, and promotions (only if you opt in)
- Detect and prevent fraud, unauthorized transactions, and other illegal activity
- Analyze aggregated, anonymized website traffic to improve site performance and product selection
- Comply with applicable legal, tax, and regulatory obligations
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share information only in the following limited circumstances:
- Payment processors — to securely authorize and complete your transaction
- Shipping carriers and logistics partners — to deliver your order and provide tracking
- Service providers — such as email platforms, hosting providers, and analytics services that support our operations, all under written confidentiality obligations
- Legal and regulatory authorities — when required by law, subpoena, court order, or to protect our legal rights, prevent fraud, or ensure customer safety
All third parties with whom we share information are required to maintain the confidentiality and security of your data and use it only for the purposes we specify.
5. Data Security
We take the security of your personal information seriously. Our security measures include:
- Industry-standard SSL/TLS encryption on all data transmitted through our website
- Secure servers with restricted access and continuous monitoring
- Regular reviews of our systems and third-party partners for compliance with security best practices
- Physical security protocols for our inventory and any offline records
While no method of transmission or storage is completely secure, we work continuously to protect your information from unauthorized access, alteration, or disclosure.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Keep your shopping cart active during your visit
- Remember your preferences and login status
- Analyze site traffic and improve the user experience
- Deliver relevant content and, where applicable, personalized offers
You can control cookies through your browser settings or through our cookie consent banner. Please note that disabling essential cookies may affect certain website functions, such as the shopping cart and checkout.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information, subject to legal and record-keeping requirements
- Restrict or object to certain processing of your data
- Withdraw consent for marketing communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, email us at support@agatemetals.com. We will respond within 30 days.
You may also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing message. Please note that even if you opt out of marketing, we may still contact you regarding your orders and account.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law — including tax, accounting, and regulatory obligations that apply to precious metals transactions.
9. Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to agatemetals.com. We are not responsible for the privacy practices of other sites and encourage you to read their policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will post the updated policy on this page and revise the “Effective Date” at the top. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Agate Precious Metals
3521 Seneca Street
West Seneca, NY 14224
Phone: (716) 829-9997
Fax: (716) 677-0427
Email: support@agatemetals.com